These terms explain what you can expect from Cleveroo and what we expect from you. Cleveroo is an educational practice tool for Australian school students and their families, offered as a free trial that converts to a paid subscription. These Terms cover how you use the platform and how subscriptions, fees and billing work.
Last updated: [DATE PLACEHOLDER]
Draft — pending review by a qualified legal professional before publication. We are not lawyers. This is a working draft prepared to describe our intended terms and must be reviewed and approved by a qualified legal professional before it is relied upon.
These Terms of Use (“Terms”) govern your use of Cleveroo (“Cleveroo”, “we”, “us” or “our”), an online educational practice platform offered on a free-trial-then-paid-subscription basis. By creating an account or otherwise using Cleveroo, you agree to these Terms. If you don’t agree with them, please don’t use the platform.
If you are a parent or guardian setting up Cleveroo for a child, you accept these Terms on behalf of yourself and the child you are supervising.
Cleveroo is designed for Australian school students, including children. An account may be created by a parent or guardian for a child, or by a student.
Cleveroo starts with a free trial and then continues as a paid subscription (see Subscriptions, fees & billing below). During both the trial and a paid subscription, the platform is provided on an “as is” and “as available” basis.
We work hard to keep Cleveroo running well, but we don’t promise it will always be available, uninterrupted, or error-free, and we may change or discontinue features at any time. Nothing in these Terms limits any rights you may have under the Australian Consumer Law that cannot be excluded.
Note for legal review: subscription auto-renewal terms, the free-trial-to-paid conversion, and any cooling-off / cancellation rights below must be checked against the Australian Consumer Law (including the unfair contract terms regime and consumer guarantees) before publication.
New accounts begin with a [X]-day free trial that gives access to the platform at no charge. We may limit a free trial to one per person or household, and we may modify or withdraw trial offers at any time.
Unless you cancel before the trial ends, your trial automatically converts to a paid subscription and the payment method you provided will be charged the then-current subscription fee. By starting a trial and providing a payment method, you authorise this charge.
You can cancel at any time from your account settings or by contacting us at hello@cleverooedu.com.au. Cancelling stops future renewals. Unless required by law, cancelling does not retroactively refund the current period — you generally keep access until the end of the period you have already paid for.
Our refund policy is [REFUND POLICY PLACEHOLDER — e.g. refunds available within [X] days of a charge, except for the trial period]. Nothing in this section excludes or limits any rights or remedies you have under the Australian Consumer Law, including consumer guarantees, which cannot be excluded.
We may change subscription prices or plans. If a change affects your subscription, we’ll give you reasonable advance notice (for example, by email) before it takes effect, so you can decide whether to continue or cancel. Continuing your subscription after a price change takes effect means you accept the new price.
If you cancel, your paid access continues until the end of the current billing period and then ends. If a subscription payment is not successfully made, we may suspend or end paid access. Your account may revert to a limited or read-only state, and some features or content may no longer be available.
Payments are handled by a third-party payment processor (for example, Stripe), not by Cleveroo directly. Your card details are provided to and held by that processor under its own terms and privacy practices. Cleveroo does not store your full card number. We keep limited billing records (such as your plan, subscription status and the last four digits of your card) to manage your subscription. See our Privacy Policy for more.
Cleveroo is a study and practice aid intended for personal, non-commercial educational use. It is meant to help students familiarise themselves with question styles and build confidence. It is not a substitute for schooling, professional tutoring, or official assessment, and should be used alongside, not instead of, a student’s regular learning.
Cleveroo’s practice material is original and AI-assisted. Some questions are AI-generated, and typed or written responses may be graded by automated AI tools.
Because of this, our content and grading may occasionally contain errors or be imperfect. We don’t guarantee that the material is complete, accurate or up to date, and we make no guarantee about any exam results or outcomes. Practice on Cleveroo is no promise of performance in NAPLAN, OC, Selective, or any other assessment. If you spot a mistake, please report a problem so we can review it.
Cleveroo is not affiliated with, authorised by, or endorsed by the Australian Curriculum, Assessment and Reporting Authority (ACARA) or the NSW Education Standards Authority (NESA).
NAPLAN® is a trademark of ACARA. Any references to NAPLAN, OC, Selective tests or similar are for descriptive purposes only. Cleveroo’s practice content is original and is not official exam material, and does not reproduce official test questions.
Cleveroo and its content — including questions, text, designs, logos, and software — are owned by Cleveroo or our licensors and are protected by intellectual property laws.
To keep Cleveroo safe and useful for everyone, you agree not to:
You can stop using Cleveroo at any time and ask us to delete your account. We may suspend or terminate access to Cleveroo if you breach these Terms, misuse the platform, or where we reasonably need to protect the service or other users. Where practical and appropriate, we’ll give notice, but some situations may require us to act immediately.
Cleveroo is evolving. We may add, change, or remove features, content, or parts of the platform at any time, and we may set or adjust reasonable limits on use. We’ll try to avoid disruption where we can, but we can’t guarantee any particular feature will always remain available.
We may update these Terms from time to time. When we make material changes, we’ll update the “Last updated” date at the top of this page. Your continued use of Cleveroo after an update means you accept the revised Terms. If you don’t agree with a change, please stop using the platform.
To the maximum extent permitted by law, Cleveroo and its team are not liable for any indirect, incidental, or consequential loss arising from your use of (or inability to use) the platform, or from any errors in practice content or grading. To the extent permitted by law, we provide Cleveroo without warranties beyond those that cannot be excluded.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability can be limited but not excluded, it is limited to re-supplying the relevant service.
These Terms are governed by the laws of New South Wales, Australia. You and Cleveroo submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
Your use of Cleveroo is also governed by our Privacy Policy, which explains what personal information we collect and how we handle it. Please read it together with these Terms.
Questions about these Terms, or want to report a problem with a question or with grading? Get in touch.
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