Privacy Policy

1. Introduction

Welcome to Cleveroo ("we," "our," or "us"). We are committed to protecting the privacy and security of our users, especially children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform.

By using Cleveroo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Student Information: Name, age/grade level, email address (for older students)
• Parent/Guardian Information: Name, email address, phone number
• Account Information: Username, password (encrypted), account preferences
• Payment Information: Processed securely through third-party payment processors (we do not store credit card details)

2.2 Educational Data

• Test scores and quiz results
• Learning progress and performance analytics
• Study habits and time spent on platform
• Subject preferences and areas of difficulty

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Usage data and analytics (via Google Analytics)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Educational Services: Provide personalized learning experiences and track student progress
• Platform Improvement: Analyze usage patterns to improve our content and features
• Communication: Send updates, newsletters, and important account information
• Customer Support: Respond to inquiries and provide technical assistance
• Security: Protect against fraud, unauthorized access, and ensure platform security
• Legal Compliance: Comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Analytics and performance monitoring (Google Analytics)
• Cloud hosting and storage
• Email communication services

5.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Protect the rights and safety of our users

We do NOT sell, rent, or trade personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted password storage
• Regular security audits and updates
• Access controls and authentication measures
• Secure cloud infrastructure with regular backups

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Active Accounts: Data retained while account is active
• Inactive Accounts: Deleted after 2 years of inactivity (with prior notice)
• Educational Records: Retained for up to 3 years for educational purposes
• Legal Requirements: Some data may be retained longer if required by law

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Parental Rights: Parents can review, modify, or delete their child's information

To exercise these rights, please contact us at privacy@cleverooedu.com.au

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and platform functionality
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. International Users

Cleveroo is based in Australia and primarily serves Australian students. If you are accessing our platform from outside Australia, please note that your information may be transferred to and processed in Australia.

We comply with applicable Australian Privacy Principles (APPs) under the Privacy Act 1988.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of Cleveroo after any changes constitutes acceptance of the updated Privacy Policy.